QUESTIONS?
If you encounter any problems during daily use, you can also contact us for consultation and solutions.
After logging in, go to the "Trip Schedule" page and select your child's "Bus Route" ;The map will show the bus's current location and estimated arrival time;If the map doesn't update or shows"Location Error", this may be due to network issues. Try refreshing the page or checking again later.
After logging in, go to the "Notifications" section to view detailed boarding/alighting times and locations for each trip;The records include both regular trips and any irregularities (e.g., unexpected boarding/alighting locations).
After logging in, check "Profile" → "Notification Settings" to ensure that "Bus Status Alerts" and "Ride Updates" are enabled;Verify that your device's notification permissions (iOS: "Allow Notifications", Android: "Autostart Permission") are not disabled;If notifications still don't arrive despite correct settings, there may be network connectivity issues or temporary system problems. Try logging out and back in.